Dear Tapbit Users,

Recently, our platform has been targeted by DDOS attacks from competitors, causing abnormal market displays and trading disruptions for some users. We sincerely apologize for any inconvenience this incident has caused.

During this attack, some users may have incurred losses. Tapbit takes users’ interests very seriously, we have decided to implement the following measures to compensate affected users:

1. Compensation Plan:

• All users who traded USDT perpetual contracts between November 25, 2024, 00:00 (UTC+0) and December 2, 2024, 00:00 (UTC+0) will receive a $200 trading bonus, which can be used for copy trading.
• For users who were unable to close positions during the abnormal period, please submit the form at https://forms.gle/e7Qk3Q4W2cmG7Nuw5 before December 4, 2024, 00:00 (UTC+0). The platform will compensate for the difference.

2. Compensation Timeline:

• Tapbit will review the data and distribute compensation to your spot account by December 7, 2024, 00:00 (UTC+0). You can check the details under Assets > Spot > Record > Other Records. If you have any objections to the compensation amount, please contact our online customer support team for assistance.
• The Trading Bonus will be issued within two business days. You can claim it in the Coupon Center.

3. Improvement Measures:

• We will strengthen platform stability and security to prevent similar incidents in the future.
• Our technical team will enhance monitoring and maintenance to ensure the platform’s reliability and stability.

4. Customer Support:

• Please contact our customer support team if you have any questions or feedback regarding the compensation plan or other issues. We are committed to providing you with the best assistance.
• We sincerely apologize to all affected users and pledge to do our utmost to prevent similar incidents in the future. Thank you for your understanding and support as we strive to provide you with better services and experiences.

Tapbit Team
2024/12/02